• nybnd

FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Our Services

OEM/ODM Service

Our professional R&D dept. can develop different products for different target prices and different requirements.

Free sample service

Samples can be free.
Sample which we have in stock, will be sent to you within 1 working day.
OEM sample, will be sent to you within 3 working days.

Direct factory, Competitive price

We are manufacturer. Factory price, various products we can source for you.

Quality control

We have a strict quality control system, Professional QC team.

Custom packaging service

No matter the inner packing or the outer carton.
We can design as your request.

Quick response

All requests will be reply within 12 hours.

How long I can get the feedback after we sent the enquiry?

We will reply you within 12 hours in working day.

Can you do our design?

Of course, your customized design (OEM) is available.

Can you make our design for the package?

Yes, please send us the design you need, we will value the price and make the exact same package basing on your design. MOQ 1000pcs.

What's the universal lead-time for order delivery?

Small production: 3-4 days Mass production: 7-15days or basing on your qty.

What kind of shipping do you have?

DHL, FEDEX, UPS, EMS, TNT, etc.

What can you get from us?

Excellent products (unique design, advance printing machine,strict quality control ) Factory direct sale (favorable and competitive price) Great service(OEM,ODM, after-sales services, fast delivery) Professional business consultation.

FAQ

I don't see my designed dimensions/packaging/delivery etc. Can you make a special order for us?

Sure. We're truly customized. You're free to tell us whatever you want.

Do you deal with urgent orders?

Sure. Please contact ASAP for details.

I bought from you once. Can I have a special offer this time?

Contact for details. We do value our customers; we can and will offer you good price.

How the product pricing and how to consult prices?

We pricing the products according to the customers' choice on materials, printing, and other process flow and so on. And you can inquiry by TM, skype or send e-mail to us.

What information should I let you know if I want to get a quotation?

-size of the products (Length x Width x Height)
-material and surface handling (We could advise if you’re not sure)
-printing colors (could quote 4C if you’re not sure)
-quantity
-FOB price is our usual price term, if you need CIF price, please let us know your port of destination.
-If it is possible, please also provide with pictures or design sketch for checking. Samples will be best for clarifying. If not, we will recommend relevant products with details for reference.

How many days will samples be finished? And how about the mass production?

Sample lead time: usually need 2 days. Mass production lead time usually need 30 days.
If you are the urgent order, we can delivery about 20 days.

If the products have some quality problem,how will you deal with it?

Each step of production and finished products will be inspected by QC department before shipping.If the quality problem of products caused by us, we will provide a replacement service.

Could you provide samples for test?

Yes, we provide our customers with free samples (5 boxs), but the customer should bear the freight.

How to make payment?

T/T,L/C, we also accept most other convenient methods of payment.

FAQ

Shipping Method

For small qtty will be shipped by courier door to door e.g: DHL, UPS, EMS, FEDEX IE, FEDEX IP, TNT ( shipping days 3-4 days).
For bigger qtty will be shipped by sea shipment to your pointed nearest seaport  ( shipping days 1 month).

Optional paymet ways

TT wire/bank transfer or PayPal or Western Union.

Delivery time

Small order: 3-5 days
Bigger order: 7-15 days.

Why choose us?

1. Manufacturer Place your order directly to the factory, no intermediate cost, more fast delivery ,better service and economical cost.
2. Strict QC inspection Good quality is top important during cooperation. We will make QC inspection strictly before ship out to make sure every piece stayed in a good condition. If any problems made by us after you received cases then we will full responsible to compensate you.
3. Stable Supply As a manufacturer with strong ability for phone cases production, we have enough stock to meet your needs.
4. Fast delivery Enough stock in the warehouse, normal order can be delivery in 1-2 days.
5. Professional sale team with the best after-service professional and experienced sales team will provide you excellent service.

How to place your order

1. Send us your order list (models/quantities/colors)
2. we will send you PROFORMA INVOICE (PI) with shipping cost and Payment information for your confirmation.
3. You arrange payment after you confirmed proforma invoice, we will arrange production after received your payment notice.
Specific delivery date depends on your specific needs, normally delivery in 1-3 days.
4.We will arrange delivery after your payment arrived and goods ready,and at the same time we will tell you goods tracking number so that you could know your goods condition by this number from courier site.
5.You will receive your order in about 3-5 days after goods ship out.

Can I get some samples for the test? Is it free?

Yes, we can supply samples for quality check and market test. Normally sample available within 7 days. The sample fee is the same as the MOQ200pcs. When you test without the problem, you can place an order. Then we will refund you the sample fee.

What’s the lead time?

It usually takes about 20 to 30 days to finish the production after receiving the deposit depend on the model and quantity.

How do you ship the goods?

We ship samples by EMS, TNT, DHL or Fed Ex etc, for bulk orders they will be shipped by sea.

Your port of shipment?

Chongqing, Tianjin, Shanghai

Can you do our logo or brand on the products?

Yes, your customized requirements for color, logo, design, package, carton mark, etc. are very welcome.

What payment methods does your company support?

We can accept PayPal, T/T, Western Union, Bank Transfer, Alibaba Trade Assurance.

If I want to visit your factory, which is the nearest international airport or domestic airport?

Chengdu airport or Tianjing airport.

The fixed assets

The fixed assets of our company is more than 10 million and we have more than 50 sets of precision CNC lathes, machining centers,slitting machines, cape cars, millings, sawing machines, washing, drying and testing equipment.

Inspection test equipment

Spectrometer, metallurgical microscope, quadratic element, projector, sclerometer, etc.
We set up inspection test equipment calibration system and the maintenance management system.

Executive standard

The product executive standard of the company is ANSI, ASME, ASTM, API, MSS, ISO, EN, GB, JB, HG, etc.

Application industry

Our products are widely used in power generation, petroleum, petrochemical, natural gas,
semiconductor, laboratory, shipbuilding, steel, chemical industry and other fields.

Are you trading company or manufacturer?

We are factory.

How long is the delivery?

100pcs less than 7 days delivery, more than 100pcs need to be negotiated.

Do you provide samples? is it free or extra?

Yes, we could offer the sample for free charge but do not pay the cost of freight.
If you want to get more information of the products, send me e-mail or by skype, whatsapp etc.

How to visit our company?

Fly to Chengdu Or Tianjin airport, By high speed train From Chengdu to Deyang  (1 hour), then we can pick up you. Fly to Tianjin Airport: then we can pick up you.
If any questions, you can call me mobile phone at any times: 0086-18990238062

Are you a manufacture or trading company?

We are well-know manufacturer for irrigation system in the world with more than 20 years industry experience.

Do you offer OEM service?

Yes, We offer the OEM service, with the same quality. Our R&D team will design the product according to the customer’s requirement.

What’s your MOQ?

Our MOQ is 5 Cartons for one type.

What is your delivery time?

The leadtime is around 5 working days.
The OEM service lead time is around 25 days.

What is your payment terms?

30 T/T deposit, 70% before delivery /copy of the B/L / Letter of Credit.

What is the location of your company?

Located in Tianjin. Chengdu, ZHEJIANG, CHINA.
It takes 2.5 hours from Shanghai to our company by air.
It takes 2.5 hours from Guangzhou to our company by air.

How to get a sample?

We would sent you the sample for free and the freight is collected.